Shipping & Returns

Shipping Policies

• ModernoPC.Com ships exclusively using Corporate Account with Poslaju Malaysia Courier, Pos Malaysia Parcel Service and GD Express (GDEX) courier service. Please note that Poslaju Malaysia, Pos Malaysia Parcel Service & GD Express (GDEX) can not deliver to P.O. BOXES.
• Our priority stated that all completed orders will be shipped out less than 24 hours after an order has been placed. We do not do shipping on weekends and holidays. Orders placed after 2pm on Friday will be shipped out on the following Monday. For certain times due to high order volume or temporary stocks shortage, the order might take slightly longer than the 24 hour processing time. The shortage of stocks sometimes do occur as we also do serve walk-in purchase at our store. We will surely notified you via e-mails / or phone call immediately if orders are delayed for those stated reason.
• Once an order has been successfully shipped via Poslaju Malaysia / GD Express (GDEX) courier, we will notify the tracking number of the parcels via email.
• All orders ship from our address below:

ModernoPC Sdn. Bhd.
No. 7 (Ground Floor), Jalan SS15/8B,
47500 Subang Jaya,
Selangor, Malaysia.
Tel : +603.5621.7381

For Courier Delivery Method

• For Courier Delivery Method, orders and payments placed after 2pm will be shipped the following day to make ready for items packaging and delivery time. An email regarding this order and courier tracking number will be sent to registered e-mail account once the order has been delivered. All Poslaju and GDEX shipments are insured so, if there is any damage during shipping, email or call us immediately so we can process the insurance claim. If you accept and sign for a damaged box or packaging, it's your liability. If the box doesn't look good, then don't sign for it until you have inspected the contents.
• If there are any problems processing your order (e.g., payment, processing, stocks shortage) we will send an email notification / phone calls and the order may be held until a response is received. We will make every effort to ship your order out as quickly as possible once all things are good.

For Cash On Delivery (COD) / Self Collect Transaction Method

• Item must be collected 1 day from the date of invoice and ordering. Otherwise orders will be forfeited.
• Please present the Order Number when collecting the items.
• Only cash / credit card payment will be accepted.
• We also welcomed walk-in purchase at our store and kindly please call us first for stocks inquiry checking so that we can prepare the stocks in advanced.

PICK-UP TIME

Mon - Saturday : 11.00 a.m to 8 p.m

International Orders

• We only accept orders directly from the shopping cart. In order for us to ship internationally you must check-out through the cart and be able to pay via PayPal to complete payment. Kindly please do note that there will be extra 6% International Service Fees incurred to the total order. This fee will be included automatically during order check-out stage. We only offer shipping via EMS, GD Express, FEDEX and Asia Express. 
• At this stage we're only be able to ship to ASEAN countries nearby like Singapore, Thailand, Indonesia and Brunei. We will expand and add more shipping destinations in the future. If you like to place an order and your country is not listed in our shipping destinations, kindly please contact us for further inquiries. Please note that there are certain countries we will not ship to regardless of payment. Please contact us first if you have any questions relating to that.
  

Shortages

• Kindly please contact us within 48 hours (not including weekends) of any shortages in an order (including official invoice / receipt, refund balance note etc).
  

Product Returns / Warranty Claims

• All items carries full 1 - 6 years warranty (varies depending on product & brands) with first 7 days 1-1 product exchange for defects items. No exchanges for one to one product replacement, will be accepted past our 7-day warranty. Our warranty covers from the start date of purchase and any purchased items / products can only be returned for warranty purpose. Kindly please check the products compatibility / requirement before purchasing. Goods sold are non-refundable or exchangeable.
• To initiate a return or replacement for a defective product, kindly please sent an email to us : sales@modernopc.com so that we can issue you a directive order on sending back the items for warranty claims / replacement. Please do note that back & forth return shipping fees is fully bourned by the customer. We will notify you via Phone calls once your warranty claims is done and advice you on the return shipping fee.
• Kindly please fill-in the Product Return Form and enclosed it together with the original purchase receipt when sending back the items via courier / postage.

         Product Return Form download : Click here

Exceptions to Our 7 Day Return Policy

• Water cooling related products will not be accepted back once sold. If the item is defective it will be exchanged during the warranty period for the exact same item. Items that require modification before they can be used will not be accepted back once sold. Sound Dampening material that has to be cut before it can be installed would be an example. Items described on the website as not being eligible for return or refund.

Defective Items Upon Arrival/ Purchase

• If you have received a defective product upon arrival / purchase from Modernopc.Com upon via courier / postage, you may return it to obtain a credit, exchange, or refund (if no immediate replacement stocks available) excluding shipping. DOA or defective products must be reported to us within 48 hours (based on Delivery Confirmation) of receiving /purchasing the products.
• However any manufacturer defects upon arrival of the ordered items will be treated as RMA Cases and and we will initiate 1-1 product change policy if report is made to us in the first 48 hours via e-mail / phone. Most of the items are factory QC checked and it will be sent exactly in it's original sealed box packaging as the way we received it from the manufacturer / distributor.
• Any manufacturer defects and warranty claims occurred after this period will follow standard warranty claim procedure.
  

Limitation of Liability

• All products sold on this website are to be used at your own risk. Under no circumstances is ModernoPC.Com liable for the following: (1) Third Party claims against you for damages; (2) personal injury, loss of or damage to your records, data, or equipment; (3) economic consequential damages (including lost profits, lost data, or lost savings), or incidental damages even if we are informed of their possibility.